Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (217)245-9508.
1. What are the Hospital hours?
Our hospital is open Monday through Friday from 7:30am to 5:30pm. On Saturdays we are open from 8:00am until 1:00 pm. The clinic is closed on Sunday.
2. Do I need to have an appointment?
Yes. We know your time is valuable! Scheduled appointments allow us to have enough time to focus on each patient and reduces their wait time. We implement low stress visits with our patients and have determined that no, or minimal, waiting reduces everyone's stress level! We try very hard to stay on, or ahead, of schedule.
3. What forms of payment do you accept?
Cash, Debit Card, Check, Mastercard, Visa, Discover Card, and Care Credit. To make your pet's healthcare more affordable, we recommend pet health insurance. Visit Pet Insurance Review for more information about policies and pricing that is right for you.
4. Can I make payments?
Payment is required at the time of service. We do offer Care Credit for those that qualify. This is a credit card issued by GE Money specifically for the health care industry. Cardholders enjoy 6 months interest free on all transactions but receive a monthly statement with a minimum payment. If you prefer to be billed for your services, apply for Care Credit today!
5. At what age can I have my pet spayed or neutered?
In general we recommend spaying or neutering be done between 4 and 6 months of age. Recommendations are always based on your pet's lifestyle and what their intended use is- whether it is for a companionship, showing, hunting, or business. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Also pre-anesthetic blood screening is recommended prior to undergoing anesthesia and surgery. Check out Surgical FAQ's and Laser Surgery for more information.
6. What is the pre-anesthetic blood screening?
This is a blood test that is run in the clinic prior to surgery, dental, or other anesthetic procedures. It tests organ and clotting functions of your pet. The pre-anesthetic blood screening is done to assure safety during the procedure and the ability to heal following surgery. It makes sure the inside of your pet looks as healthy as the outside. For additional information, please see this brochure.
7. How long do the sutures stay in after my pet's surgery?
In general, sutures are removed 14 days following the surgery. A suture removal appointment is made at the time of surgical check out.
8. Is it a good idea to let my pet have at least one litter?
No, there are no advantages to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries, and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreasing the surplus of unwanted puppies and kittens. For more information, please visit our Y2 Spay or Breed page
9. Do you board pets?
Yes, we will board our clients pet (s) that have medical conditions. Boarding is subject to space availability.
10. What can I do in case of emergency?
If you feel your pet is having an emergency, please contact our office immediately. Even if it is after hours, we have a doctor on-call. Please contact 217-245-9509 for after hour emergencies. Please leave a message with your name, your pet's name and your contact number. If you do not receive a return call within 5-10 minutes, please seek immediate care at the Animal Emergency Clinic @ 217-698-0870 on Wabash Ave. in Springfield, IL.