To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, day hospitalization appointments are available. "Day hospitalization" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to admit your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they or one of our certified veterinary technicians will give you a call to go over the diagnosis and to give you discharge instructions.

There is a 1/2 day hospitalization fee in addition to any other services provided that day.

Appointment Cancellation Policy

We call to confirm your appointment 2 days prior to the scheduled date.  If you are unable to keep your appointment, please call to cancel at least 24 hours in advance.  While we understand that things come up, we appreciate notice when you are unable to keep an appointment.  This allows other patients to be seen if you no longer need your appointment time.  

Because we want to help as many pets as possible, there will be a penalty after 3 no-call, no-show appointments.  On the 4th occurrence, we will bill for a physical exam fee.  

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.

For your protection, and that of others, all dogs must be on a leash and properly controlled
while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

Prescription Policy

Please check out this link from the AVMA (American Veterinary Medical Association) regarding internet pharmacies
 

We require full payment at the time that services are rendered.
For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks.