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Our customer service team consists of veterinary assistants, receptionists and business office manager. They help manage day-to-day operations in the office by fielding phone calls, scheduling appointments, educating clients, and taking care of pets.
Our customer service team is here to answer all of your questions. Our CVT's and veterinarians rely on our customer service team to gather all pertinent information from our clients about our patients so that we can get back to you in a timely manner.
These team members keep the hospital running by stocking our exam rooms, sending out patient reminders, keeping it clean, and so much more.
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Jessica - Customer Service specialist/ Veterinary assistant
Jessica joined our team in March 2015. Jessica graduated from Western Illinois University in 2006 with a bachelor’s degree in biology/zoology. She lives in rural Cass County with her husband, Claude, and her dog, Sig. In her spare time, she enjoys hunting, catfishing, reading, baking, spending time with family and most outdoor activities.
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Sara - Customer Service Specialist/ Veterinary Assistant
Sara joined our team in June of 2021. Sara has been in the customer service field for 6 years.
In her free time Sara enjoys spending time with her border collie Bailey, doing yard-work, swimming, and riding/following the four-wheeler. As well as relaxing on the couch with her cat Athena.
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Linda- Customer Service Specialist
Linda and her family moved to Jacksonville, with her husband, 2 girls and their Boston Terrier , Sox in 2021. She has many years of experience in a Family Practice office and is enjoying learning the ropes in a Veterinary office. Getting to see everyone's pets is always a plus!
She enjoys going to her girls' sporting events, church and family events, walking, biking, going to different restaurants in the area, and having a summer garden.
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Tiffany- Customer Service Specialist
Tiffany joined our team in August of 2021. She has been in the customer service field for 21 years. She lives in rural Morgan County with her husband, Chris, their two children and two dogs.
In her free time she enjoys cooking, baking, reading and riding the motorcycle with her husband.
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Spencer- Veterinary Assistant (Veterinary technician -student)
Bio coming soon!
Kelsey- Customer Service Specialist/ Veterinary Assistant
Bio coming soon!
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Meet our veterinarians and our
certified veterinary technicians here.
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