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Our customer service team consists of veterinary assistants, receptionists and business office manager. They help manage day-to-day operations in the office by fielding phone calls, scheduling appointments, educating clients, and taking care of pets.
Our customer service team is here to answer all of your questions. Our CVT's and veterinarians rely on our customer service team to gather all pertinent information from our clients about our patients so that we can get back to you in a timely manner.
These team members keep the hospital running by stocking our exam rooms, sending out patient reminders, keeping it clean, and so much more.
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Jessica - Customer Service specialist/ Veterinary assistant
Jessica joined our team in March 2015. Jessica graduated from Western Illinois University in 2006 with a bachelor’s degree in biology/zoology. She lives in rural Cass County with her husband, Claude, and her dog, Sig. In her spare time, she enjoys hunting, catfishing, reading, baking, spending time with family and most outdoor activities.
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Sara - Customer Service Specialist
Sara joined our team in June of 2021. Sara has been in the customer service field for 6 years.
In her free time Sara enjoys spending time with her border collie Bailey, doing yard-work, swimming, and riding/following the four-wheeler. As well as relaxing on the couch with her cat Athena.
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Meet our veterinarians and our
certified veterinary technicians here.
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